FAQ

QUESTIONS AND ANSWERS

• GENERAL QUESTIONS
  • WHAT IS OJOM?

    At OJOM you immerse yourself in the world of online services. Whether music, video, fitness, dating or something useful for studying and work: We want to make OJOM a place where you will find something suitable for you. Look around and try it out.

  • HOW DOES OJOM WORK?

    OJOM offers a hand-picked selection of well-known brands at a very reasonable price. The more products you choose, the more you can save.

  • WHAT ADVANTAGES DOES OJOM BRING ME?

    Here you can use several online services at the same time. First of all, you save time (only register once and use all your products.) And secondly, money. Because if you choose more than just a service from us, you will get a decent discount from us. Put together your individual product package and save.

  • HOW MUCH MONEY CAN I SAVE WITH OJOM?

    Depending on the product selection you can save up to 40% with us.

• ORDER
  • I DO NOT FIND THE SERVICE I'M LOOKING FOR. CAN YOU DO SOMETHING ABOUT THIS?

    Our product selection is constantly growing. So keep checking here for the latest trends and new products. If you find that we're missing a specific product, please email us at kundenservice@ojom.com and we'll get back to you as soon as the product is available.

  • I HAVE DIFFICULTIES WHEN ORDERING. WHERE CAN I FIND HELP?

    Of course, that's always hard to say! For general questions about the ordering process, our customer service will be glad to help you.

• PAY
  • HOW CAN I PAY?

    The following payment methods are available:
    PayPal, Master Card, VISA, SEPA Direct Debit, American Express, Diners Club, Maestro.
    The payment methods available for your purchase will be displayed during the ordering process.

  • WHAT IS THE CARD TEST NUMBER WHEN PAYMENT WITH CREDIT/DEBIT CARD?

    The verification number is located on the back of your credit/debit card in the signature field.

• PRODUCT ACTIVATION
  • WHERE CAN I ACTIVATE MY PRODUCT?

    Click on "Account" in the header of the page and log in. In the members area you will find an overview of all your products. By clicking on the "Activate" button, you can activate the products individually at any time.

  • I HAVE PROBLEMS WITH THE ACTIVATION. WHERE CAN I FIND HELP?

    For general questions about the activation process, our customer service will be happy to help.

• CUSTOMER ACCOUNT
  • I FORGOT MY PASSWORD, WHAT NOW?

    You can simply get a new password for our shop. Click on "Log in" in the header of the page and then on the "Forgot password?" link. We will send password reset instructions via e-mail immediately.

• CONTACT FOR CUSTOMER SERVICE
  • I HAVE A QUESTION OR A PROBLEM. WHERE CAN I GET HELP?

    Just contact our customer service! You can reach us by phone Mon. - Fri 08.00 - 20.00 and Sat. 09.00 - 18.00 at +49 030 32500114 (landline tariff).