QUESTIONS AND ANSWERS
WHAT IS OJOM?
At OJOM you immerse yourself in the world of online services. Whether music, video, fitness, dating or something useful for studying and work: We want to make OJOM a place where you will find something suitable for you. Look around and try it out.
HOW DOES OJOM WORK?
OJOM offers a hand-picked selection of well-known brands at a very reasonable price. The more products you choose, the more you can save.
WHAT ADVANTAGES DOES OJOM BRING ME?
Here you can use several online services at the same time. First of all, you save time (only register once and use all your products.) And secondly, money. Because if you choose more than just a service from us, you will get a decent discount from us. Put together your individual product package and save.
HOW MUCH MONEY CAN I SAVE WITH OJOM?
Depending on the product selection you can save up to 40% with us.
- WHAT IS OJOM?
I DO NOT FIND THE SERVICE I'M LOOKING FOR. CAN YOU DO SOMETHING ABOUT THIS?
Our product selection is constantly growing. So keep checking here for the latest trends and new products. If you find that we're missing a specific product, please email us at firstname.lastname@example.org and we'll get back to you as soon as the product is available.
I HAVE DIFFICULTIES WHEN ORDERING. WHERE CAN I HELP?
Of course, that's always hard to say! For general questions about the ordering process, our customer service will be glad to help you.
- I DO NOT FIND THE SERVICE I'M LOOKING FOR. CAN YOU DO SOMETHING ABOUT THIS?
HOW CAN I PAY?
The following payment methods are available:
PayPal, Master Card, VISA, SEPA Direct Debit, American Express, Diners Club, Maestro.
The payment methods available for your purchase will be displayed during the ordering process.
WHAT IS THE CARD TEST NUMBER WHEN PAYMENT WITH CREDIT/DEBIT CARD?
The verification number is located on the back of your credit/debit card in the signature field.
- HOW CAN I PAY?
WHERE CAN I ACTIVATE MY PRODUCT?
Click on "Account" in the header of the page and log in. In the members area you will find an overview of all your products. By clicking on the "Activate" button, you can activate the products individually at any time.
I HAVE PROBLEMS WITH THE ACTIVATION. WHERE CAN I FIND HELP?
For general questions about the activation process, our customer service will be happy to help.
- WHERE CAN I ACTIVATE MY PRODUCT?
I FORGOT MY PASSWORD, WHAT NOW?
You can simply get a new password for our shop. Click on "Log in" in the header of the page and then on the "Forgot password?" link. We will send password reset instructions via e-mail immediately.
- I FORGOT MY PASSWORD, WHAT NOW?
CONTACT FOR CUSTOMER SERVICE
I HAVE A QUESTION OR A PROBLEM. WHERE CAN I GET HELP?
Just contact our customer service! You can reach us by phone Mon. - Fri 08.00 - 20.00 and Sat. 09.00 - 18.00 at +49 030 32500114 (landline tariff).
- I HAVE A QUESTION OR A PROBLEM. WHERE CAN I GET HELP?
That's how it's done - shopping at OJOM
1. ALL INFO ABOUT THE PRODUCT
When you buy 2 products you get a 25% discount. From 3 premium products you get 40% off your purchase.
2. FIND PRODUCT
Browse through the different categories or use the search function to inform yourself about the different products.
If you like a product, just put it in the basket.
Your savings will be shown to you directly at the top of the menu at any time.
Once you have found your products and put them in the basket, you can easily complete your purchase.
Register with your e-mail address and use one of the many payment methods (e.g. PayPal).
4. ACTIVATE PRODUCT
After the payment, you will be redirected to your product overview page. There you can activate your products fast and uncomplicated.
5. NO LIABILITY, SIMPLE CANCELLATION
If you no longer like your product, you can cancel your OJOM package at any time simply by clicking on your product overview page.